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1. Class scheduling
Tuition will be provided at the dates, times and location
as specified in the class schedule for Group Courses, or as
agreed between the student and the teacher for Private Courses.
Students who are late for class cannot claim their missed
class time.
Class may be cancelled or rescheduled, due to severe weather
conditions or other unforeseeable cause. In such case, student(s)
will be notified via email or telephone. If students are not
able to show up in class for their own reasons, 24-hour prior
notice must be given in order to cancel or reschedule classes.
For Group Class, rescheduling must be agreed by all participants
and the teacher in class. Cancellation within 24 hours will
not be accepted and the cancelled class hours will be seen
as having been used.
2. Make-up class
If a student cannot attend a scheduled group class s/he can
take a make-up class at his/her own choice. For every two hour group class
missed, one hour private make-up tuition will be given, unless
the student requests more. Make-up classes will be conducted
in the training centre of "New Concept Mandarin Ltd".
3. Instructor
"New Concept Mandarin Ltd" will provide one instructor
per class for Regular and Private courses. Two or more instructors
will be provided in turn for Intensive Courses depending on
the scheduling details of the courses.
4. Tuition fees
100% of total course fees must be paid on or before the starting
date of the class. Tuition fees can be paid with cash, cheque,
or via bank transfer. Course fees paid are
not refundable.
5. Guarantee
"New Concept Mandarin Ltd" does not guarantee
that the client will achieve any level of language proficiency
upon completion of the course. The client hereby waives any
right to claim for reimbursement of any tuition payable to
"New Concept Mandarin Ltd." "New Concept Mandarin
Ltd" shall only be obligated to provide tuition at the
dates, times and location agreed with the client under this
Policy.
6. Courses Agreement
"New Concept Mandarin Ltd" reserves the right
to make any alterations about the course that are considered
to be necessary without prior consultation. "New Concept
Mandarin Ltd" also reserves the right to cancel a course
if there is insufficient number of enrolments. All enrolled
students affected will be given notice of any such changes.
"New Concept Mandarin Ltd" reserves the right
to change the above policies without prior notice.
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